| |
AKS offers Outsourcing services for Software development and Management & Maintenance of operations/processes. Management & Maintenance services are offered to Sugar industry at present, however it has planned to extend services to other select industries. |
|
| |
|
|
| |
Software development |
|
| |
AKS undertakes development of software on offshore basis, as per customer requirement. |
|
| |
|
|
| |
|
|
| |
Management & Maintenance Services |
|
| |
AKS provides outsourced services to Sugar Industry, covering: |
|
| |
|
|
| |
Process |
|
| |
-
Inspection of hardware and software provided by customer and take over the charge
-
Upgrading infrastructure (both hardware & software), if required
-
Deputing skilled manpower for operation
-
Maintaining computer hardware, weighing platforms & equipments and associated devices
-
Maintaining and upgrading software as required
-
Generating and printing Sugarcane procurement calendar as per crushing plan, sugarcane variety and maturity, etc taking into account dynamic parameters such as sugarcane in yard/ transit, mode of transportation and lead time, etc
-
Generating and printing Supply tickets for farmers according to crushing calendar
-
Online weighment of sugarcane in factory
-
Processing payment payable to Sugarcane growers
-
Other miscellaneous activities related to sugarcane procurement
|
|
| |
Support |
|
| |
-
Site Supervisor and Engineer at site provide first level support.
-
An experienced and skill team based at New Delhi provides support in case problem gets escalated.
-
Support is made available on telephone, fax and e-mail.
-
In case problem persists, senior personnel are deputed to factory.
|
|
| |
Performance |
|
| |
Performance parameters are defined as Service Level Agreement signed. AKS enters into contract for 1 to 3 years. |
|
| |
|
|
| |
People |
|
| |
AKS has domain knowledge backed by highly skilled professionals with rich experience in Sugar Industry ranging from 5 to 20 years. |
|
| |
|
|
| |
|
|